The small print, kept readable
Booking terms & policies
Plain-English summaries of how bookings, cancellations and your information work. Final wording to be approved by Star Splash Academy before launch.
Booking terms & conditions
Booking a term. Lessons are booked for the full term, with full payment taken securely through Stripe at the time of booking. A group class needs a minimum of three swimmers to run; if a class doesn’t reach its minimum, we’ll offer an alternative class or a full refund.
Places and holds. Your place is held for 15 minutes while you complete payment. If payment isn’t completed, the place is automatically released.
Priority booking. Current swimmers can rebook their slot for the next term from six weeks into the current term, before booking opens to the public.
Waiting lists. When a class is full you can join its waiting list. Released places are offered to the current group first, then to the waiting list on a first-come, first-served basis with a 15-minute booking window.
Late arrival. Please arrive 10–15 minutes before your lesson. Swimmers arriving late may join the lesson if it’s safe and appropriate, but the lesson still finishes at its scheduled time. Arriving more than 15 minutes late is treated as a no-show.
No-shows. If a swimmer doesn’t attend without prior notice, the lesson is recorded as a no-show, no refunds, credits, transfers or make-up lessons. Repeated no-shows may result in the place being withdrawn.
Bookings by adults. Bookings must be made by someone aged 18 or over. Children’s bookings are made and managed by a parent or guardian.
Cancellation & refund policy
Before the term starts. Bookings can be cancelled with a refund up to the beginning of the term.
Once the term begins. No refunds are given for cancelled or missed lessons, and bookings cannot be rescheduled by the customer. Missed lessons within a term cannot be made up or credited.
If we cancel. In the unlikely event a lesson can’t go ahead, instructor illness, pool maintenance, or circumstances outside our control, we’ll notify all affected swimmers as soon as possible. Where possible the lesson is postponed and added to the end of the current term; otherwise we’ll review the circumstances and provide an appropriate solution in line with these terms.
Weather & closures. Lessons continue as scheduled unless we advise otherwise. If a swimmer can’t attend due to weather or travel affecting them personally, it’s treated as a missed lesson. If the pool itself must close, the missed lesson is added to the end of the term where possible.
Privacy policy
What we collect. We collect only the information needed to deliver lessons safely: guardian contact details, swimmer name and age, swimming ability, emergency contacts, and any medical or support information you choose to share.
Who can see it. Medical notes, emergency contacts and safeguarding notes are visible only to authorised staff. We never sell or share your information with third parties for marketing.
Payments. Card payments are processed by Stripe, we never see or store your card details.
Consent. Photography, video and marketing consent are always optional and clearly separated from the required booking terms. You can withdraw consent at any time by emailing info@starsplashacademy.ie.